Our quality management system is based on the requirements of the NBR ISO 9001: 2015 standard, ensuring that the systematics for developing, manufacturing and marketing our products have a guaranteed quality assurance. Thus, the processes and the final product are systematically monitored, producing the expected results and the compliment with the requirements of the standard and customers, satisficing more than 91% of the customer served by our company.
With a quality management system certified since 2011, we always strive to be improving our processes, products and services and thus increase our customers' satisfaction, encourage the social development of our employees and the commitment of our external suppliers and participate in the economic growth of our country, committed to the stakeholders in the context of our organization.
For this, we are committed to our quality objectives, based on the expectation and quality policy Grafimec, which encourages us to to offer products, services and solutions in self-lubricating systems in general, in accordance with the requirements of the client, meeting the statutory requirements and applicable standards, aiming at the economic and social development of the country and to apply continuous improvements in our processes, our staff, strengthen partnerships with external suppliers and solidify the quality management system.
And our principles are:
